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Constructing => Software / Technical => Topic started by: zvit on October 30, 2021, 07:07:58 AM

Title: CrossFire support?
Post by: zvit on October 30, 2021, 07:07:58 AM

Since I purchased CrossFire a few weeks ago, I have been emailing their support at keeper@beekeeperlabs.com with a few questions but they have yet to respond. I am very disappointed with the customer support. Does anyone know how to contact their support and get a response?

FYI, Crossword Compiler, which I also purchased, replies to support emails very quickly.

Title: Re: CrossFire support?
Post by: zvit on October 31, 2021, 06:46:34 AM

Update: Robert contacted me and was very professional and apologized for the late reply. He even offered me a full refund while keeping the software! Of course, I won't take a refund as the software had many benefits that outweigh the issues, but I am happy now with their support.