CRUCIVERB.COM
Support => General Support => Topic started by: philipmatarese on October 24, 2018, 10:15:11 AM
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I recently signed up for the site and made a PayPal donation so I could get gold status and access the database. I got a receipt from PayPal on Oct 22, how long does it usually take to process? Should I be worried that something has gone wrong now or just wait patiently?
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Has anyone else reading this ever gotten gold membership?
If so, how long did it take for yours to work?
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I got gold membership instantly when I made a donation, my paypal email matched my acct email so didn't have any issues. Don't know if that's a requirement or not, though I'd suggest contacting the admin with your details and receipt kmccann AT cruciverb.com or pm http://www.cruciverb.com/index.php?action=profile;u=1
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Hmm. My emails also match, so I emailed kmccann. But so far it’s been radio silence. I’ll try emailing them again.
May I ask how long ago you paid for gold. Is it possible it used to work and now it doesn’t?
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Don't worry too much I'm sure he'll get back to you in a timely manner, paid for my gold membership back in 2016, could be a recent issue.
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Kevin just got me sorted out (plus a bonus year of membership to make up for the trouble) when I emailed again. Not sure what wrong the first try, but all is well now.
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Great, glad everything's sorted out :)
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There have been issues with Gold Membership renewals. I need to do these by hand for now. WIll try to get this resolved once and for all.
I will monitor incoming PayPal payments every few hours, so that's about as long as you'll likely have to wait.
I can be reached by various methods:
kmccann@cruciverb.com (requires me to be home to receive and reply to it)
xwordguy99@gmail.com (I can receive emails here by cell)
613 620-2399 (my cell phone - last resort)
-Kevin