What browser are you using? And what version. Many people are downloading the puzzle without issues every day. I could produce a video of me clicking on a link and post it to you tube, but that's all it would be: me clicking on a link. Could you try another browser? I fa ll else fails, right-click on the link, save it to your computer, then open it in Across Lite. Not ideal, but I'm not sure what else to suggest.