Constructing => Software / Technical => Topic started by: DukeTheReader on January 22, 2015, 02:07:34 PM

Title: Crossword Compiler Instability
Post by: DukeTheReader on January 22, 2015, 02:07:34 PM
Win 7 64 bit.  I've had CC for several months without issues.  The program became unusable this morning, grossly unstable.  I would like to uninstall and reinstall it without losing all the laboriously edited word lists.  Any suggestions?
Title: Re: Crossword Compiler Instability
Post by: stickler on January 26, 2015, 11:34:22 PM
In my 25 years of IT experience programs don't just "become unstable". I've used CC since its inception and never had any problems. I would look at any changes that have happened around the same time (new/upgraded programs), changes to Windows settings etc - change to another program is the most likely cause.
If you want to reinstall, access the Word List manager in CC and select "Files" on the menu bar. You can open the files in Windows Explorer and save them somewhere - there's also a backup option. Take note of where these files are (the Clue DBs are accessible from the level up if you want to save them too). If you want to do this outside of CC then the files (on my XP machine) are here:
C:\Documents and Settings\user\Application Data\Crossword Compiler 9
It'll be somewhere similar on Win7.

Hope that helps.


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Title: Re: Crossword Compiler Instability
Post by: mmcbs on January 29, 2015, 12:55:09 PM
I would just like to add to Stickler's good advice that I have had a few problems with Crossword Compiler and have found that the customer support has been very good - quick response to emails. Be sure you try that if you continue to have troubles.